Order Procedure

Placing and order

After successfully placing an order, there will be an

automatic email sent out to the email of your account

or the email filled in for non-members.

Please double-check any spelling errors or your spam

folders if there is no email received. Any capital letters

in the email will result in failure of email delivery.

Product preparation

It approximately takes 3-7 business days to

prepare items. During the preparation, you may be

sent emails informing you of items out of stock.

Please reply to the emails to be refunded for the item

or exchange for an item under the price and be

refunded the price difference. No reply to emails may

result in the order held up from dispatchment,

Shipping

The tracking number can be found on My Page or

through the automatic email sent out. We use DHL

for deliveries, so customers may contact their local

DHL directly with the tracking number to make their

own arrangements regarding delivery.

Taxes

All packages are inclusive of taxes incurred in Korea ONLY.

We are not responsible for any taxes and custom fees incurred outside of Korea.

When the foreign custom taxes are not paid and the package is returned as a result, the return fees incurred will be reflected on your bill and refund amount.

Return Application

Please email us at global@justone.co.kr

with the following details:

-Order number

-Product number and name

-Reason for return

-Attach photos if applicable

Return will only be accepted with applications made

within 10 business days of receiving items.

Defects

Please attach clear photos of defects. You may be

approved for refund without return if it is confirmed

that the item is defective.

Other reasons

For reasons other than defect, the item will have to

be returned to our address in Korea on the expense

of the customer. If the items remaining on the order

do not meet the free shipping standard of $150 USD,

the initial shipping fee will be deducted from the

refund amount ($20 within Asia and $30 outside Asia).

Any custom fees and taxes incurred during return will

also be reflected on the refund.

Lost Packages

Please email us at global@justone.co.kr

with the following details:

-Order number

-Full Name

-Contact Number

-Address

We will confirm with DHL regarding your package.

Depending on their response, another delivery attempt

or refund may be issued. We will keep in touch with

both sides.

Please leave any queries on the Q&A board or send an email to the customer center.